Hostile interactions stress you out,
and threaten your safety and health
From a Mediator and Firefighter, you can learn more about:
- De-escalation Training using the 5-EP© Decision Making Framework
- Your Custom Workplace Safety Analysis©
For more information: CALL 778.288.6181 or EMAIL NSM.
Your people need help to deal with hostile interactions in the workplace.
You are concerned about:
De-Escalation Training:
Fulfill your obligation to equip your people with the tools and skills they need, resulting in greater confidence for their next hostile encounter.
They will learn how to apply the 5 Element Pathway© (5-EP) decision making framework, making them better able to adapt to a dynamic environment.
Understand the traumatic effects of hostile interactions, and how to diminish their effects in the short and long term.
We work with you to develop organization-specific scenarios to apply the skills and knowledge.
Physical Environment Analysis:
We can assess your physical workplace environment with the Workplace Safety Analysis© to help you understand your environment from a hostile interaction perspective.
Use this analysis to design new workspaces or make changes current ones. Make the environment safer and less likely to encourage escalated interactions with your clients or the public.
Feedback From De-Escalation Training Sessions
“So engaging!! I’ve never experienced a course with this much. Darrin kept my interest throughout the whole day.”
“Very engaging speaker and storyteller.”
“So down to earth and relatable.”
“Motivating and knowledgable. Instructor was also very friendly, pleasant and funny.”
“Great course with strong content.”
“Very easy to listen to, and very good at giving explanations that were easy to absorb with great anecdotes and experience that he shared.”
“Personal, professional and relatable. Very human.”
“He was very engaging as a speaker, and took time to ask questions and hear from everyone. He recognized the strengths and knowledge of people already in the room, rather than “talking down” to us.”
“Casual, flexible, approachable, inclusive, interactive.”
“Very relatable, honest and direct style. Very personable instructor. He genuinely interacted and connected with the audience.”
“Down to earth. Empathetic.”
“Darrin explained everything very well, showed interest in the group and our responses, took time to address our questions/concerns in an easy to follow and engaging way.”
“Communicating with empathy, relevant true life examples.”
“Great experience. Loved the stories that he encountered in the field. Lots of insights provided this way, and helpful tips.”
“I loved the real life stories. Made the course content very applicable.”
“Knowledgeable, humble and realistic.”
“I loved how the course was structured. Our class was very engaged which led to lots of conversations.”
“Thanks Darrin! The course was fantastic!”
About:
Darrin has mediated, coached or facilitated over 900 conflicts, along with having decades of leadership experience.
He is an active firefighter, and trainer for the Resilient Minds© program, designed to train firefighters to become more resilient while regularly dealing with traumatic events.
He has taught de-escalation strategies to hundreds of people from dozens of organizations and schools.
Darrin draws on his experience as a Mediator and active firefighter to help train others to manage hostility, and the resulting impact of those difficult experiences.
